Shipping Policy

1. Order Processing Time

All orders are processed within 48 hours after payment confirmation.

Orders are processed only on business days (Monday to Saturday, excluding public holidays).

Orders placed on Sundays or holidays will be processed on the next working business day.

Please note that during high-demand periods, sales events, or unforeseen circumstances, processing times may be slightly delayed.

2. Shipping Methods Available

We offer reliable shipping through trusted courier partners to ensure safe and timely delivery.

Available shipping methods may include:

  • Standard Shipping
  • Express Shipping (if available)
  • Cash on Delivery (COD) (if applicable)

The available shipping options will be shown at checkout based on your delivery location.

3. Delivery Timeframes

Estimated delivery time depends on your location and the shipping method selected.

Domestic Shipping (India)

  • Metro Cities: [5-6 BUSINESS DAYS]
  • Other Cities and Towns: [6-7 BUSINESS DAYS]
  • Remote Areas: [7-9 BUSINESS DAYS]

International Shipping (if applicable)

  • Estimated Delivery: [ 4 WEEKS]

Please note that delivery timelines are estimates and may vary due to courier delays, weather conditions, public holidays, customs clearance, or other unexpected situations.

4. Shipping Costs

Shipping charges are calculated based on:

  • Delivery location
  • Product weight and size
  • Shipping method selected
  • Order value (if free shipping offers apply)

Standard Shipping Fee

75

Free Shipping

Free shipping may be available on orders above 2500, if applicable.

Shipping charges will be clearly displayed during checkout before payment confirmation.

5. Tracking Information

Once your order has been shipped, you will receive a confirmation message via email, SMS, or WhatsApp (if applicable) containing:

  • Tracking ID
  • Courier partner details
  • Tracking link for real-time updates

Please allow up to 24 hours for tracking information to become active after dispatch.

6. Delivery Issues and Delays

If your package is delayed, lost, or marked as delivered but not received, please contact us immediately at hello@zcore.store.

Possible reasons for delays may include:

  • Incorrect shipping address
  • Customer unavailable during delivery attempts
  • Courier service disruptions
  • Natural disasters or unexpected regional restrictions
  • Public holidays or peak seasonal demand

We will work with our shipping partners to resolve delivery issues as quickly as possible; however, we are not responsible for delays caused by third-party courier services beyond our direct control.

7. Incorrect Address Information

Customers are responsible for providing complete and accurate shipping details during checkout.

If incorrect or incomplete address information is provided:

  • Delivery may be delayed
  • Additional shipping charges may apply
  • Orders may be returned or canceled

zcore.store will not be responsible for failed deliveries due to incorrect customer information.

8. International Shipping

If international shipping is available, customers are responsible for:

  • Customs duties
  • Import taxes
  • VAT or local charges imposed by their country

These charges are not included in the product price or shipping fee unless clearly stated.

International delivery times may vary depending on customs processing and local courier services.

9. Contact Us

For shipping-related questions or delivery support, please contact us:

Business Name: zcore.store
Email: hello@zcore.store

We are committed to making your shopping experience smooth, reliable, and stress-free.