Return and Refund Policy

1. Return Eligibility Criteria

We accept returns only if the product meets the following conditions:

  • Item is received damaged, defective, or incorrect
  • Product is unused, unworn, and in original condition
  • Original packaging, tags, accessories, and invoice are available
  • Return request is made within the eligible return period
  • Product is not listed under non-returnable items

Products that show signs of use, damage caused by the customer, missing parts, or altered packaging may not qualify for return approval.

2. Return Timeframe

Customers must request a return within 2 DAYS of receiving the order.

Any return request made after this period may not be accepted unless there is a verified issue related to damage, defect, or wrong product delivery.

To initiate a return, please contact us at hello@zcore.store with:

  • Order number
  • Product name
  • Reason for return
  • Clear photos or videos (for damaged, defective, or incorrect items)

3. Refund Process and Timing

Once your return request is approved and the product is received and inspected, we will notify you regarding the refund status.

If approved:

  • Refunds will be processed to the original payment method
  • For Cash on Delivery (COD) orders, refund may be processed through bank transfer, UPI, or store credit depending on availability

Refunds are usually completed within 3-4 working days after approval.

Please note that banking and payment provider delays may affect the final credit time.

4. Exchange Options

We may offer exchanges for:

  • Wrong product received
  • Damaged or defective products

Exchange requests are subject to stock availability.

If the requested replacement is unavailable, a refund or store credit may be offered instead.

Only one exchange per order may be allowed unless otherwise approved.

5. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 2 days of delivery.

You must provide:

  • Order details
  • Unboxing  video
  • Clear images showing the issue

This helps us verify the claim quickly and resolve it faster.

Failure to report such issues within the required timeframe may affect eligibility for return or refund.

6. Non-Returnable Items

The following items are generally non-returnable unless received damaged or incorrect:

  • Used or worn products
  • Items without original packaging or tags
  • Customized or personalized products
  • Clearance sale or final sale items
  • Gift cards or promotional items
  • Products damaged due to customer misuse

Please review product descriptions carefully before placing your order.

7. Return Shipping Costs

If the return is due to:

Our Error

(example: wrong item, defective product, damaged delivery)

We will cover the return shipping cost or arrange pickup where available.

Customer Preference

(example: change of mind, preference issues where return is allowed)

The customer may be responsible for return shipping charges.

Shipping fees paid during the original purchase are generally non-refundable unless the issue is caused by our error.

8. Cancellation Policy

Orders may be canceled only before they are shipped.

Once an order has been dispatched, cancellation may not be possible and the return process will apply instead.

For cancellation requests, contact us immediately at hello@zcore.store.

9. Contact Us

For return, refund, or exchange-related support, please contact us:

Business Name: zcore.store
Email: hello@zcore.store

We are committed to resolving issues fairly and maintaining your trust with every purchase.