Payment and Billing Policy
1. Return Eligibility Criteria
We accept returns only if the product meets the following conditions:
- Item is received damaged, defective, or incorrect
- Product is unused, unworn, and in original condition
- Original packaging, tags, accessories, and invoice are available
- Return request is made within the eligible return period
- Product is not listed under non-returnable items
Products that show signs of use, damage caused by the customer, missing parts, or altered packaging may not qualify for return approval.
2. Return Timeframe
Customers must request a return within [X DAYS] of receiving the order.
Any return request made after this period may not be accepted unless there is a verified issue related to damage, defect, or wrong product delivery.
To initiate a return, please contact us at [EMAIL ADDRESS] with:
- Order number
- Product name
- Reason for return
- Clear photos or videos (for damaged, defective, or incorrect items)
3. Refund Process and Timing
Once your return request is approved and the product is received and inspected, we will notify you regarding the refund status.
If approved:
- Refunds will be processed to the original payment method
- For Cash on Delivery (COD) orders, refund may be processed through bank transfer, UPI, or store credit depending on availability
Refunds are usually completed within [REFUND PROCESSING TIME] after approval.
Please note that banking and payment provider delays may affect the final credit time.
4. Exchange Options
We may offer exchanges for:
- Wrong product received
- Damaged or defective products
- Size-related issues (if applicable)
Exchange requests are subject to stock availability.
If the requested replacement is unavailable, a refund or store credit may be offered instead.
Only one exchange per order may be allowed unless otherwise approved.
5. Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us within [X DAYS] of delivery.
You must provide:
- Order details
- Unboxing photos or video
- Clear images showing the issue
This helps us verify the claim quickly and resolve it faster.
Failure to report such issues within the required timeframe may affect eligibility for return or refund.
6. Non-Returnable Items
The following items are generally non-returnable unless received damaged or incorrect:
- Used or worn products
- Items without original packaging or tags
- Customized or personalized products
- Clearance sale or final sale items
- Gift cards or promotional items
- Products damaged due to customer misuse
Please review product descriptions carefully before placing your order.
7. Return Shipping Costs
If the return is due to:
Our Error
(example: wrong item, defective product, damaged delivery)
We will cover the return shipping cost or arrange pickup where available.
Customer Preference
(example: change of mind, preference issues where return is allowed)
The customer may be responsible for return shipping charges.
Shipping fees paid during the original purchase are generally non-refundable unless the issue is caused by our error.
8. Cancellation Policy
Orders may be canceled only before they are shipped.
Once an order has been dispatched, cancellation may not be possible and the return process will apply instead.
For cancellation requests, contact us immediately at [EMAIL ADDRESS].
9. Contact Us
For return, refund, or exchange-related support, please contact us:
Business Name: zcore.store
Email: [EMAIL ADDRESS]
We are committed to resolving issues fairly and maintaining your trust with every purchase.
Effective Date: [Insert Date]
Payment and Billing Policy
At zcore.store, we are committed to providing a secure, transparent, and smooth payment experience for all our customers. This Payment and Billing Policy explains how payments are processed, billing is handled, and what customers should know before placing an order.
By purchasing from zcore.store, you agree to the terms outlined below.
1. Accepted Payment Methods
We offer multiple secure payment options for your convenience, which may include:
- UPI (Google Pay, PhonePe, Paytm, etc.)
- Debit Cards
- Credit Cards
- Net Banking
- Wallet Payments
- Cash on Delivery (COD) (if available)
- EMI Options (if applicable)
Available payment methods may vary depending on your location, order value, and product eligibility.
2. Currency
All prices displayed on zcore.store are listed in Indian Rupees (INR) unless otherwise stated.
Customers are responsible for any applicable bank charges, transaction fees, or currency conversion charges imposed by their payment provider.
3. Payment Confirmation
Orders will only be confirmed after successful payment authorization and verification.
If payment fails, is declined, or remains incomplete, the order may be automatically canceled or placed on hold until successful payment is received.
Customers will receive an order confirmation via email, SMS, or WhatsApp (if applicable) after successful payment.
4. Cash on Delivery (COD)
Cash on Delivery may be available for selected locations and eligible orders.
Please note:
- COD availability depends on service area and courier support
- Additional COD charges may apply
- We reserve the right to disable COD for certain products, locations, or repeated failed deliveries
Customers are requested to ensure availability at the time of delivery to avoid return charges or future COD restrictions.
5. Billing Information
Customers must provide accurate and complete billing details, including:
- Full name
- Billing address
- Contact number
- Email address
- GST details (if applicable)
Incorrect billing information may result in payment failure, order delays, or cancellation.
We reserve the right to request additional verification for suspicious transactions.
6. Pricing Accuracy
We work to ensure all product prices and billing details are accurate.
However, in rare cases of:
- Technical errors
- Incorrect pricing
- System malfunctions
- Human errors in listing
zcore.store reserves the right to cancel or refuse any order placed at an incorrect price, even after payment confirmation.
In such cases, the eligible refund will be processed promptly.
7. Taxes and GST
Applicable taxes, including GST (if applicable), will be included or displayed during checkout based on current Indian tax regulations.
Customers purchasing for business purposes should provide correct GST details during checkout if tax invoices are required.
Failure to provide correct information may prevent invoice correction after order completion.
8. Refunds
Refunds for canceled, returned, or failed transactions will be processed according to our Return and Refund Policy.
Refund timelines may vary depending on:
- Payment method used
- Banking institution
- Payment gateway processing time
Typically, refunds are completed within 5–10 business days after approval.
COD refunds may be processed via bank transfer, UPI, or store credit depending on availability.
9. Failed Transactions
If payment is deducted but the order is not confirmed:
- Please wait for up to 24 hours for automatic system updates
- If the issue remains unresolved, contact our support team with payment proof and transaction details
Failed transactions are usually reversed automatically by the bank or payment gateway within standard banking timelines.
10. Fraud Prevention
To protect customers and prevent fraud, we reserve the right to:
- Verify payment details manually
- Request identity confirmation
- Cancel suspicious or high-risk orders
- Restrict accounts involved in fraudulent activity
Fraudulent transactions may result in permanent account suspension and legal action where necessary.
11. Contact Information
For payment, billing, or invoice-related questions, please contact us:
Business Name: zcore.store
Email: hello@zcore.store
We are committed to secure transactions, transparent billing, and customer trust.